Pixelix Shipping Policy

Last updated: October 17, 2026

At Pixelix, we aim to make ordering your Pixel Potion Lamp simple and convenient.

We currently focus on serving customers throughout the United States.

Free Tracked U.S. Shipping

We offer FREE tracked standard shipping on eligible orders delivered within the United States.

There is no additional standard shipping charge for eligible orders.

Order Processing

Orders are normally prepared for shipment within:

1-3 business days.

Business days exclude weekends and applicable public holidays.

You will receive a shipping confirmation once your order has been dispatched.

Estimated Delivery

Our current estimated delivery timeframe is:

5-14 business days after dispatch.

These are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by the destination, carrier operations, customs processing or other circumstances.

Order Tracking

When your order ships, we will send tracking information to the email address provided at checkout.

Tracking information may take some time to appear in the carrier's tracking system.

If you have questions about your tracking details, please contact our support team.

Where We Ship

We currently ship to eligible addresses within the United States.

Availability for Alaska, Hawaii, US territories and PO boxes depends on our shipping carriers and checkout configuration.

Any shipping restrictions will be reflected during checkout.

International Fulfilment

Some Pixelix orders may be fulfilled by international shipping partners.

As a result, parcels may originate outside the United States.

Any import charges payable by the customer, if applicable, will be disclosed where required. Please contact us before ordering if you have questions about your delivery destination.

Shipping Delays

If we become aware that your order cannot be shipped within the promised timeframe, we will notify you and provide appropriate options, including cancellation and a refund where required by law.

If an order is significantly delayed or appears lost in transit, please contact us so we can investigate with the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If you notice an address error, contact us immediately.

We will try to help before dispatch, but changes may not be possible after fulfilment.

Damaged or Missing Deliveries

If your package arrives damaged, contains an incorrect item or does not arrive as expected, contact us promptly.

We will investigate and provide an appropriate resolution in accordance with applicable law and our Refund Policy.

Customer Support

For shipping questions or order tracking assistance:

Pixelix Customer Support

Email: support@xn--ille-4na.com