Frequently Asked Questions

Got Questions? We've Got Answers. ✨

Welcome to the Pixelix FAQ page! Here you'll find everything you need to know about the Pixelix™ Pixel Potion Lamp, shipping, orders and returns.

Can't find what you're looking for? Our support team is always happy to help.

🎮 Product Information

What is the Pixelix™ Pixel Potion Lamp?

The Pixel Potion Lamp is a pixel-inspired LED light designed to add a colourful glow to your gaming setup, bedroom, desk or shelf. Its retro gaming aesthetic makes it a fun decoration and a unique gift for gaming enthusiasts.

How many colors does the lamp have?

The Pixel Potion Lamp features seven vibrant LED colors, allowing you to choose a glow that matches your mood and setup.

How do I change the colors?

Simply give your lamp a gentle shake or tap to cycle through its lighting colors. No complicated controls are needed!

Is the Pixel Potion Lamp rechargeable?

Yes! The lamp features a built-in rechargeable battery and a convenient USB-C charging port.

Does the lamp need to stay plugged in?

No. Once charged, your Pixel Potion Lamp can be used wirelessly, making it easy to display wherever you like.

How big is the Pixel Potion Lamp?

The lamp is approximately 3.6 inches (9.2 cm) tall and 2.2 inches (5.5 cm) wide and deep.

Its compact size makes it suitable for gaming desks, shelves and nightstands.

Is the lamp suitable for children?

The supplier recommends the product for ages 14 and over. It is not intended for young children.

🚚 Shipping & Delivery

Do you offer free shipping?

Yes! We offer FREE Tracked Shipping on eligible orders within the United States.

How long will my order take to arrive?

Delivery times depend on your location and the shipping service used.

Please visit our Shipping Policy for the latest processing times and estimated delivery windows.

Will I receive a tracking number?

Yes. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking updates to appear.

Where do you ship from?

We work with international fulfilment partners, so your order may be dispatched from a warehouse outside the United States.

Can I change my shipping address after ordering?

If you've entered an incorrect address, contact us as soon as possible at support@xn--ille-4na.com.

We'll try to update it before your order is dispatched, but changes cannot always be guaranteed.

📦 Orders & Payments

What payment methods do you accept?

We accept the secure payment methods displayed at checkout.

All available payment options will be shown before you complete your purchase.

Can I cancel my order?

You can request cancellation before your order has been fulfilled.

Please contact us as soon as possible with your order number. Once your order has been dispatched, cancellation may no longer be possible, although applicable return rights still apply.

What should I do if I haven't received an order confirmation?

First, check your spam or junk folder.

If you still can't find your confirmation email, contact our support team with the email address used during checkout.

↩️ Returns & Refunds

What is your return policy?

We accept eligible return requests within 14 days of delivery.

Items returned for a change of mind should be unused and in their original condition. Please review our Return & Refund Policy for complete eligibility requirements.

What if my lamp arrives damaged or doesn't work?

Please contact us with your order number, a description of the issue and photographs where helpful.

We'll review your request and arrange an appropriate solution in accordance with our Return & Refund Policy and applicable consumer rights.

Who pays for return shipping?

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless stated otherwise or required by law.

For verified defective, damaged or incorrect items, we'll cover reasonable return shipping costs where a return is necessary.

💜 Contact & Support

How can I contact Pixelix?

Our customer support team can assist with product questions, orders, delivery and returns.

Email: support@xn--ille-4na.com

Please include your order number when contacting us about an existing purchase.

Ready to Add a Little Magic to Your Setup?

Discover the Pixelix™ Pixel Potion Lamp and bring a new glow to your gaming space.

Shop the Pixel Potion Lamp →