Pixelix Return & Refund Policy

Last updated: October 17, 2026

At Pixelix, we want you to be happy with your purchase. If something isn't right, we're here to help.

14-Day Return Policy

We accept eligible return requests made within 14 days of delivery.

To qualify for a standard change-of-mind return:

• The item must be unused and in its original condition.

• All included accessories must be returned.

• The product should be returned in its original packaging where reasonably possible.

• Proof of purchase or an order number is required.

To request a return, please email support@xn--ille-4na.com with your order number and the reason for your return.

Please wait for return instructions before sending any products.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue and photographs where helpful.

We will review the situation and arrange an appropriate remedy, which may include a replacement, repair or refund, as required by applicable law.

Return Shipping

For standard change-of-mind returns, customers are responsible for return shipping costs unless we confirm otherwise or applicable law requires us to cover them.

For verified defective, damaged or incorrect products, Pixelix will cover reasonable return shipping costs where a return is necessary.

We will provide the appropriate return address after approving your request.

Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, normally within 10 business days after approval, or sooner where required by law.

Your bank or payment provider may need additional time to display the refund.

If your refund has not appeared after the expected processing period, please contact us.

Order Cancellations

You may request cancellation before your order has been fulfilled.

Contact us as soon as possible at support@xn--ille-4na.com.

Once your order has been fulfilled or dispatched, cancellation may no longer be possible through our order system. You may still have rights to return or cancel under applicable law.

Non-Returnable Items

We may refuse discretionary change-of-mind returns that do not meet the eligibility conditions above.

This does not affect statutory rights relating to faulty, damaged, misdescribed or otherwise nonconforming goods.

Consumer Rights

Nothing in this policy limits or excludes consumer rights that cannot legally be waived under applicable consumer protection laws.

Contact Us

For returns, refunds or order assistance:

Pixelix Customer Support

Email: support@xn--ille-4na.com